The credit card number is used to verify the patients identity only to reduce chances of fraud and to protect your identity. You won't pay if your insurance information is correct and valid, and pays (minus any copays or deductibles).

Patients with out-of-state insurance may need to obtain prior authorizations before receiving their medications, and if they need a PA, it can delay the process by up to 72 hours.

Umedoc in most cases is covered by insurance carriers. Please refer to your insurance plan. Medicare & most Medicaid compatible plans are 100% covered.

We charge an out of pocket cost per visit is $69. We want our services to be affordable and accessible, and is one of the lowest in the industry.

Umedoc will charge your insurance and put a $35 hold on your credit card for 7 days until the process is completed. Your credit card will not be charged if your insurance is valid (minus any applicable deductibles and copay) and the information is correct. If you have any problems, please contact Umedoc customer support.

Umedoc billing office serves our patients from Monday to Friday, 9 AM to 4 PM EST; Please feel free to contact us if you have any question or concern.

Many insurance policies have started to add more restrictions and limitations for telemedicine coverage in their plans, and we are here to provide the care you need for the maximum coverage. The reason for the $35 insurance pre-approval hold is for providing quick, convenient, and excellent medical service to you while keeping you updated with insurance policies for telemedicine coverage. The charge is applied at the time of appointment, and held during the claim for your appointment being reviewed and processed by your insurance. We will: A: Refund the remaining amount after deducting the copay deductible if any. or B: Charge an additional $34 if your plan does not cover for the telemedicine visit.

Yes, Umedoc is able to provide a doctors note and work release for patients, please inform your provider during the meeting, we will get your document done and send it to you.

Umedoc is not able to provide school physicals since doctors online cannot perform and actual physical exam.

Umedoc currently does not prescribe any kind of controlled analgesics substance. The only scheduled controlled substances our providers prescribe to patient are anxiety/mental health related controlled substances.

Every provider has their own schedule. Please feel free to sign up on-demand as needed or create a scheduled visit once you have reviewed their schedule.

Umedoc will refund to patients based on a case by case situation, usually if there is no medical care applicable in the situation. In order to request a visit with a Umedoc provider, a valid payment method on file is required. The visit fee will be placed on hold when the appointment has been requested, and collected once the visit has been completed and the provider has made the chart available to the patient. A transaction may be eligible for a refund up to 60 days from the date of the completed visit. After this period, Umedoc will not review or issue refunds for captured payments. ​ Refunds for completed visits will not be provided solely on the basis that medication was not prescribed. Umedoc does not guarantee that medication will be prescribed by the treating Medical Provider as they may determine medication is not medically necessary and/or is in violation of Umedoc’s prescription policy. Umedoc also reserves the right to charge a no-show fee. A fee of $14.99 will be assessed for a scheduled visit if you do not attend your visit. These fees are charged to ensure that all medical providers and customers abide by the rules of the platform for the best experience possible for everyone. The no show fee amount can be changed at our discretion in the future.

If you get charged twice but only complete one appointment with Umedoc, please check if your follow-up visit (future appointment) has been made. The system will charge the payment from your credit/debit card one day before the future appointment. If you do not require the follow-up visit, simply cancel it and the payment will be refunded fully.

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Umedoc reserves the right to charge a no show fee. A fee of $14.99 will be assessed for a scheduled visit if you do not attend your visit. These fees are charged to ensure that all medical providers and customers abide by the rules of the platform for the best experience possible for everyone. The no show fee amount can be changed at our discretion in the future.